We offer 100% quality guarantee. Should you encounter any issue with quality, please contact us via email, and we will send a replacement of the problematic part (gift box, shirt, cufflink, etc.)
At the same time, due to the customised nature of our products, unfortuantely we cannot offer refund or exchange for non-quality reasons.
Our guarantee policy lasts 30 days. If 30 days have gone by since the package is out for delivery by the carrier in your neighbourhood, unfortunately we can’t offer you a refund or exchange. 30 days of usage should be longer than enough to notice any quality issue :)